Quality Management System in East Africa

"Quality Management System in East Africa"

Quality Management System in East Africa, Quality Management System in East Africa, Quality Management System in East Africa, Quality Management System in East Africa

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This service is based on the quality principle with a focus on processes, product quality, services and the culture in which our clients operate in. We collaborate with our clients achieve their goals through total employee engagement, improved performance and feedback mechanisms, enhanced systems and processes with the end result of enhancing customer experience.

mindmap or organigram on virtual screen,

Total Quality Management

Organisations continue to thrive because of the ability to innovate and focus on customer's needs. Enhancing customer experience and improvement of  business processes to modern methods is what we are good at. The international standards ISO 9001: 2015 Quality Management System among other standards provides a framework for organisations to enhance customer experience, provide well documented work-flow processes,  well structured systems and build internal capabilities which aims at achieving the overall objectives of the organisation.

The key services offered include;

  • Outsourced quality management advisor.

  • Set- up systems and processes for ISO 9001: 2015 accreditation

  • Build internal capabilities for quality champions and Quality Management representatives (QMR).

  • Drafting of the quality manual and customer service charters.

  • Development of relevant Standard Operating Procedures (SOPs).

  • Development of relevant work charts, departmental quality processes and systems.

  • Development of performance goals, SMART targets, audit procedures and management reports.